About Us & FAQs

GENERAL

1. Where is 520 Outdoor Shop located?
520 Outdoor is a global company. We sell via our online store rather than retail shops. We keep our prices low by being both the designer, manufacturer and retailer. 520 Outdoor Store Sells tactical clothes trendy,camping ,cycling, hiking clothes and more accesscries trendy Online Store.
Please contcat us at help 520outdoor@gmail.com or chat online.

2. How long do support requests take?
We respond to all support requests within 12-48 hours

3. There is a Sale on, how long will it last?
All sales vary from time to time. Most sales however last 24 hours.

ORDERS

1. I ordered something, but want to cancel
Once an order is purchased, it is automatically sent to our processing hub for dispatch.

Please select carefully before placing an order.

You can read more about our Returns & Refunds here.

2. I ordered something, but want to change the order
You must contact us within 1 hour of placing the order to arrange an item change.

You can do this by emailing help  with your order number as the subject.

You can read more about our Returns & Refunds here.

3. My order arrived, but the items were wrong
Please email us at help 520outdoor@gmail.com with a photo of your items and the order #.

If we’re at fault, we’ll send you out the correct items at our cost.

You can read more about our Returns & Refunds here.

4. My order arrived and I need to change the size
Please contact us at help 520outdoor@gmail.com and provide us with your order number.

You can send us your item back and we will send you a new item with the updated size.

*Postage costs will be at your expense.

You can read more about our Returns & Refunds here.

5. How does the Satisfaction Guarantee work?
If you’re not happy for any reason, send us an email at help 520outdoor@gmail.com and provide your order number. If you post us back your items, we’ll send you a replacement free of charge.

*Postage costs will be at your expense.

You can read more about our Returns & Refunds here.

PAYMENT DETAILS

1. What types of payment do you accept?
ESCROW-Master card, visa, Boleto, TEF, Maestro, webMoney, QIWI, Yandex.Money; Bank Transfer, Western Union.

SHIPPING

1. Do you deliver to my country?
We offer free shipping to most country.

2. How long will it take to get my order?
US orders are the fastest. We ship via e-packet, which is a US postal service product. US orders usually take between 7 and 15 business days or a bit more to arrive at their destination, but can take longer from time to time or during holidays.

All other Global orders ship by EMS and take 7 to 30 business days. In rare cases it can take up to 45 business days depending on where you are in the World, your local postal service & customs policy and other circumstances.

3. Sales taxes & duties
When you purchase an item from us for delivery, your order may be subject to local import duties and taxes which are levied once the package reaches your delivery country. Unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office. You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by 520 outdoor.com. 

If you abandon your order, we will not re-ship it for free.

Additionally, please note that when ordering from 520outdoor.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.

IMPORTANT TRACKING INFORMATION

1. Who is the shipping company?
We use one of 3 shipping companies.

We use EUB,China Post, China EMS.

Depending on levels of stock and demand, we ship from one of 4 warehouses across the globe.

2. My tracking says “no information available at the moment”.
All orders are dispatched within 24 hours, however for some shipping companies, it takes 3-7 business days for the tracking information to update on the system.

If your order was placed more than 5 business days ago and there is still no information on your tracking number, please email helpand we’ll respond within the day.